Simple Stencil Customizer Refund & Cancellation Policy

Effective date: July 14, 2026
Contact: hello@dotarus.com · 6811 E 127th St S, Bixby, OK 74008

1. App subscriptions

If Simple Stencil Customizer offers a paid plan, plan charges and cancellations are handled through Shopify’s approved billing mechanisms unless Shopify authorizes another method. You may cancel before the next billing cycle through the applicable Shopify or App plan controls. Cancellation stops future recurring charges but does not automatically reverse charges already incurred.

2. Refund requests

For monthly plans, refund requests must be submitted within 30 days of the relevant charge, with the Shopify store domain, charge date, and reason for the request. Approved refunds are calculated on a prorated basis for the unused portion of the applicable monthly billing period. We review requests in good faith, including whether the App was unavailable due to a confirmed service failure or whether a duplicate or erroneous charge occurred.

Approved app-charge refunds are issued through Shopify’s applicable refund process. We do not refund a Merchant’s customer orders, physical products, shipping charges, taxes, or other Merchant charges; those are the Merchant’s responsibility and must be handled through the original payment processor.

3. Free trials and promotions

Free trials are available only for eligible Shopify development stores. Their duration and conversion terms are shown at enrollment. Cancel before the trial ends to avoid the next paid charge. Unless required by law, unused time in a billing cycle is not refundable except for an approved prorated monthly-plan refund under this Policy.

4. Changes to plans

We may change App plans or pricing with advance notice where required. Current plan information will be made available in the App or Shopify billing flow. Your continued use after a change takes effect is subject to the new pricing, unless you cancel beforehand.

5. Contact

Implementation, build, custom-development, and enterprise fees are non-refundable once work has been scheduled or performed, except where required by applicable law or expressly stated in a signed Order Form.

For billing or refund questions, contact hello@dotarus.com or https://dotarus.com/contact/.